Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@jomarts.com. 

If your return is accepted, we’ll send you as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@jomarts.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products), vintage and handcrafted goods, book and products that do not have a size chart. Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@jomarts.com.

 

Cancellation Policy

We understand that sometimes you may need to cancel your order. Please review our cancellation terms below:

Orders can be canceled within 12 hours of placement for a full refund.
If a cancellation request is made after 12 hours, we reserve the right to decline the cancellation if the order has already been processed, prepared, or shipped.
In the event of an approved cancellation, payment processing fees are non-refundable. These fees are charged by third-party payment providers and are not returned to us.
For custom-made or made-to-order items, cancellations are subject to additional conditions. If production has already begun, we reserve the right to retain a portion of the payment to cover materials, labor, and work already completed.
The exact deducted amount will depend on the stage of production at the time of cancellation.

By placing an order, you agree to the terms of this Policy.